I was only flirting with the idea to get a new Crosstrek and when I met Emily and we talked about my needs vs wants, she understood and never pushed me into buying. I was very happy that Heritage Subaru Owings Mills kept up with the bar set by Subaru in Hawaii and made my first car buying experience as a Maryland resident AMAZING. My first two Subaru’s were purchased in Hawaii and those purchase experiences were the bar for all experiences (as I’ve shopped for cars with family members with other brands) and for me, I kept going back to Subaru. Whether you’re considering your first Subaru or getting a second (or in my case), third, Heritage Subaru Owings Mills represents the Subaru brand and experience as ALL car dealerships should: like family and hassle free. If you want a car that does all these things but doesn't lean too hard into any of them, this is your pick. If you want something more akin to a luxury sedan, go up a trim level to the Limited XT CVT. If you want a car that can handle rough driving conditions, get the Outback. It's a car that does a lot of things decently but nothing exceedingly well. I'd still recommend this car since the good definitely outweighs the bad. No way to disable the auto start/stop system, have to hit the touchscreen button every time. Paddle shifters seem like they're almost disconnected as the difference between the "gears" is so minimal. There's absolutely no reason to buy the sport mode when the CVT is so sluggish. Once or twice I've had to pull of the road, turn off the car and turn it on again to manually cycle power to the console interface. Usually this fixes itself with an automatic reboot but that often takes a couple minutes. The worst part is that sometimes when you start the car up, the user interface software won't start correctly and will crash, disabling all of the vehicle's safety features. Often the inputs will lag several seconds or not register at all, which sucks when you're trying to turn on the AC on a hot day or the heat in the winter. The huge touch screen is cool but it is sluggish and unreliable. ![]() I absolutely despise the entertainment system. I'm always surprised how much trunk space this car has, plus the folding back seat make transporting some bulkier items easy. Interior looks fresh and clean, seats are very comfortable. Also the adaptive cruise control has revolutionized long roadtrips and I'll absolutely never be able to go back The driving assist safety features work very well, definitely has saved me from a couple minor incidents. Driven this car through a few snow storms and never had to worry about losing control. AWD keeps you on the road in even the most slushy and icy conditions. Bought brand new off the lot in January 2020 and I've put just under 20K miles into it so far.
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